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south african flag   ZAR

Assistance

ASSISTANCE

ASSISTANCE

SUPPORT CATEGORIES

WHAT DO YOU NEED HELP WITH?

Need assistance from BLS South Africa? Choose from one of the categories below.

Where can I purchase your products?

All our products are available exclusively online in our online store. All prices including delivery to your nearest PostNet outlet in 2-3 days.

When will my purchase arrive?

All our products including delivery to your nearest PostNet outlet in 2-3 days. We require a physical address and contact number to locate the nearest outlet to you.  If you already have a preferred PostNet outlet, please let us know via email or in the order notes.

Delivery is 3-5 working days.  A tracking number will automatically be sent via the provided email address once the product has been dispatched; the order can be tracked on www.postnet.co.za

If you live in a remote area where there is no PostNet outlet, we can arrange a to-door courier at an extra charge.

Will I be charged any Duties and Taxes?

No you will not be charged any extra duties. 15% VAT is already included in the price.

Where are you based?

All our products are manufactured and shipped from Durbanville, Cape Town, South Africa. All returns need to be sent there.

If you would like to collect from us, please contact us to arrange a viewing.

What is the warranty on your products?

All products include a 1-year (365 days after date of purchase) warranty for any factory faults.  We will replace any product in that period.  Please contact us if you feel you need to submit a warranty claim.  All claims will be assessed by our team, and a decision will be made at their discretion. 

What if I want to return my purchase?

If the product does not meet your satisfaction, does not fit, or for any other reasonable reason for a refund, we will accept a return and refund you in full. The customer will be responsible to pay for ALL the shipping (initial and return) to return the product.  We will only issue a refund once we receive the product.

For warranty claims, please see above.

I need help with the sizing of your products?

If you have any questions relating to the sizing or fit, please don’t hesitate to contact us; as – if the item does not fit, the customer will be responsible for ALL the shipping costs (initial and return) to return the product to us, or to exchange it, and we will only issue a refund once we receive the product.

Please see the sizing charts.

What payment methods are available?

We have various payment methods including EFT, PayFast, Zapper and SnapScan to process all payment on our store.  They are secure and authorized service providers.  

Payment can be made via a PayPal account by logging in when prompted at checkout or by clicking on the option below to pay with a credit or debit card. We accept Visa, Master Card, Discovery and American Express.  Charges will depend on your bank and card type.

Our store currency is US$, which means all payments are processed in that currency.

Will I receive an invoice?

You will receive a confirmation of your order, and an invoice from your chosen payment gateway.  If you require a more detailed invoice, please contact us.

I would like to become a BLS athlete/ambassador?

We are always looking to partner with athletes!  If you think you can partner with us and help us grow the brand, please contact us with a brief proposal.

Brand ambassadors will either receive a discount on certain products, or selected athletes receive certain products as full sponsorship. No cash incentives are available to any athlete at the current time.

Brand ambassadors/athletes agree to provide us with photos, be listed on our website as such, and share on social media.  They agree to behave in a respectable manner towards the brand.  Any behaviour putting the brand or any persons associated with the brand in disrepute will result in the loss of the sponsorship.  We will revise sponsorships on a yearly basis.

What Is Our Privacy Policy?

We are committed to protecting your privacy.  This privacy policy applies to all the pages on this website.  All the personal information gathered on the website and throughout the check-out process is only used to identify those that subscribed to the email service, and to fulfill placed orders.  We will not pass on or sell this information.

By using this website, you agree to this privacy policy and the terms and conditions of this website.  If you do not agree, please feel free to leave the website.

Assistance BLS from South Africa| BLS ambassador
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