If you don’t find the answer to your question below, please don’t hesitate to contact us.
When will my purchase arrive?
All our products include FREE worldwide tracked courier delivery. We require a physical address and contact number (courier items cannot be delivered to PO boxes). Please ensure you provide the correct day time delivery address and contact number!
Worldwide delivery is 3-7 working days. We use Aramex to deliver all products, a tracking number will be sent via the provided email address once the product has been dispatched; the order can be tracked on www.aramex.com. Please note that in some countries the product is passed on to a 3rd party courier to deliver and could therefore affect the tracking and/or delivery times.
Will I be charged any Duties and Taxes?
Depending on your country, you might be charged duties and taxes, please inquire at your local customs office for more information regarding this, we take no responsibility for any additional charges incurred. The same returns policy is applied if you are unhappy with the tax or duties charges and wish to return the product. You will be responsible for ALL the shipping charges (initial and return), and a refund will only be issued once we receive the products.
Please make sure you receive the invoice from the customs office and NOT the courier, as they are known for overcharging. You can request this from them at any time.
What if I want to return my purchase?
If the product does not meet your satisfaction, does not fit, or for any other reasonable reason for a refund, we will accept a return and refund you in full. The customer will be responsible to pay for ALL the shipping (initial and return) to return the product. We will only issue a refund once we receive the product.
I need help with the sizing of your products?
If you have any questions relating to the sizing or fit, please don’t hesitate to contact us; as – if the item does not fit, the customer will be responsible for ALL the shipping costs (initial and return) to return the product to us, or to exchange it, and we will only issue a refund once we receive the product.
Please see the sizing charts.
What payment methods are available?
Payment can be made via a PayPal account by logging in when prompted at checkout or by clicking on the option below to pay with a credit or debit card. We accept Visa, Master Card, Discovery and American Express. Charges will depend on your bank and card type.
Our store currency is US$, which means all payments are processed in that currency.
Will I receive an invoice?
You will receive a confirmation of your order, and an invoice from PayPal. If you require a more detailed invoice, please contact us.
I would like to become a BLS athlete/ambassador?
We are always looking to partner with athletes! If you think you can partner with us and help us grow the brand, please contact us with a brief proposal.
Brand ambassadors will either receive a discount on certain products, or selected athletes receive certain products as full sponsorship. No cash incentives are available to any athlete at the current time.
Brand ambassadors/athletes agree to provide us with photos, be listed on our website as such, and share on social media. They agree to behave in a respectable manner towards the brand. Any behavior putting the brand or any persons associated with the brand in disrepute will result in the loss of the sponsorship. We will revise sponsorships on a yearly basis.
Where are you based?
All our products are manufactured and shipped from Cape Town, South Africa. All returns need to be sent there.
If you’re ever in this beautiful part of the world, feel free to contact us, we’d love to meet you!